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ITIL® v3 Intermediate Qualification: Release, Control and Validation

 
Course: 996     Type: Course Workshop     Duration: 5 Days

Quick Enroll    

You Will Learn How To
  • Prepare for and take the ITIL Intermediate Qualification: Release, Control and Validation Exam
  • Plan key activities for the Release, Control and Validation processes in the context of the Service Lifecycle
  • Attain operational excellence by using the Release, Control and Validation processes, activities and functions
  • Evaluate the success of Release, Control and Validation by applying key metrics

Course Benefits
To implement new services in a controlled and cost-effective manner, IT departments must successfully implement ITIL Release, Control and Validation best practices. In this course, you learn how to plan, implement and optimize the Release, Control and Validation processes and gain the skills required to take the ITIL Intermediate Qualification: Release, Control and Validation Certification Exam.

Who Should Attend
This course is valuable for those who want to achieve ITIL Intermediate Qualification: Release, Control and Validation certification. The ITIL v3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL Certification Exam on the final day.

Course Workshop
In this course, workshops provide you with knowledge of the Release, Control and Validation processes. Workshops include:
  • Utilizing change management to achieve successful service transition
  • Testing to assure transition quality and integrity
  • Enhancing Service Delivery with knowledge management
  • Applying Continual Service Improvement to RCV processes

Course 996 Content
Introduction and Overview
  • Analyzing and exploring the importance of the Service Capability stream
  • Service Management as a practice
  • The Service value proposition
  • How the Release, Control and Validation capabilities support the Service Lifecycle
Core Release, Control and Validation Processes
Change Management
  • Purpose, goals and objectives
  • Implementing change with minimum disruption and rework
  • Evaluating business, technical and financial aspects
  • Achieving successful service transition
  • Activities, methods and techniques
  • Post-implementation review
  • Key metrics to measure success
Service Asset and Configuration Management (SACM)
  • Business value of the SACM process
  • Activities, methods and techniques
  • Supporting the effective execution of the SACM process using a configuration management system (CMS)
  • Describing the tools, activity model and deliverables for executing each key activity
  • Effectively measuring the SACM process with metrics
  • Typical day-to-day configuration management activities
Service Validation and Testing (SVT)
  • How SVT creates business value
  • Identifying how policies can drive and support the execution of the SVT process
  • The Service V Model
  • Acquiring relevant test data
  • Building quality service deliverables using test levels and test models
  • Measuring the SVT process in terms of business value contribution
Release and Deployment Management (RDM)
  • Analyzing how services are released into production to enable effective use of services
  • Planning, scheduling and controlling releases
  • Identifying clear planning conditions including pass/fail criteria
  • Illustrating the main activities and how they relate to the capability of Release, Control and Validation
  • Providing Early Life support after deploying the new release
  • Defining metrics for process quality
Request Fulfillment and Service Evaluation
Analyzing how service requests should be handled
  • Request Fulfillment to establish a self-help service practice
  • Identifying the differences between Request Fulfillment and Incident Management
Evaluating services against target performance in the context of change
  • Meeting committed service level performance
  • Intended and unintended effects of a change
  • Evaluating predicted service performance and actual performance
Knowledge Management (KM)
  • The business value of the KM process
  • Identifying what constitutes an effective KM strategy
  • Analyzing the basic layers of the KM concept using the DIKW structure
  • Describing the key steps of effective data and information management
Roles and Responsibilities
  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment
  • Service Performance and Risk Evaluation
Technology and Implementation Considerations
  • Technology as part of implementing Service Management
  • Managing change in operations
  • Challenges, critical success factors and risks
  • How to plan and implement Service Management technologies
  • Applying the Deming Cycle to perform ongoing self-monitoring and self-improving for all processes

Important Course Information

Related Courses
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Save Up to 40% per course on the Training Passport!

ITIL v3 Intermediate Qualification: Release, Control and Validation
Upcoming Dates
Jan 12 - 16, 2009
 Washington, DC (Reston, VA)
Jan 26 - 30, 2009
 Washington, DC (Alexandria, VA)
Feb 9 - 13, 2009
 New York
Feb 23 - 27, 2009
 Ottawa
Feb 23 - 27, 2009
 Washington, DC (Reston, VA)
Mar 2 - 6, 2009
 Washington, DC (Rockville, MD)
Mar 9 - 13, 2009
 Los Angeles
Mar 16 - 20, 2009
 Toronto
Mar 23 - 27, 2009
 Chicago (Schaumburg)
Apr 6 - 10, 2009
 Washington, DC (Rockville, MD)

ITIL v3 Intermediate Qualification: Release, Control and Validation
Bring Learning Tree On-Site

Course Tuition
$ 3,090 Standard Tuition
Tuition with a Savings Plan
$ 2,250 10-Day Pass
$ 1,670 Training Passport
$ 1,700 Premium-Pass
$ 2,200 Voucher 10-Pack
$ 2,785 Alumni Gold Discount
$ 2,744 Government Discount
 

 

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Customer Service or Enroll: 1-800-843-8733